Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our Owners grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

This position is eligible for flexible work arrangements including a combination of remote and in-office work, and/or flex time, with office locations in London, Essex and Caledonia.

What Opportunity Awaits?

The Business Systems Analyst – Level 1 will assist in coordination and monitoring of operations of in-house banking system and related processes as well as Administration office and VOIP telephone systems located in branches, while providing operational support to Admin office and Branch staff.

This is a full-time one year contract with Health Benefits.

What you will do – The Epic Human we are looking for will;

• Maintain flexible hours, carry a pager as junior pager resource as scheduled, alert senior pager carrier when needed and respond to emergency situations as required.
• Assist in maintaining and monitoring the efficient operation of our in-house banking system.
• Primary responsibility for administration of User ID’s, and any other access needed by staff to banking-related resources.
• Provide friendly, technical telephone and on-site support to branches for banking system, email and operations related problems.
• Monitor HelpDesk for Business Systems related requests, escalate as necessary.
• Be responsible for timely printing and distribution of statements and centralized letter production.
• Be responsible for archiving reports, statements, automated transfer files and gateway log files.

What we are looking for? Could this be you?

• A diploma with 1-2 years’ in an IS networking environment with database management.
• Solid knowledge of PC software and hardware is required to provide on-going support to our network of branches.
• An understanding of business processes, the types of processes used in an in-house banking system, and experience with Microsoft SQL and Crystal Reports would be an asset.
• Strong service quality experience with excellent interpersonal and communication skills (written and verbal).
• Demonstrates the ability to work independently, prioritize daily duties and handle issues and concerns in a calm and professional manner.
• Enjoys working in a busy, fast-paced, multi-tasking environment.

What is in it for you? How we bring Joyful in our work:

• Competitive salaries and employee pension plans
• Generous vacation time – minimum of 3 weeks a year
• Work remotely options
• Flexible hours opportunities
• Comprehensive benefit package including health, dental, and vision
• Employee wellness programs
• Free staff account and staff rates on products and services
• Staff appreciation programs and awards
• Career development opportunities including tuition assistance
• Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!

Are you ready to Be Libro?

If you’re passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario – we want to hear from you! Apply today!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing. Libro is also a proud Associate Member of the Responsible Investment Association of Canada.

Libro is committed to fostering a safe, healthy and inclusive work environment that inspires respect. Following the advice of Canadian health authorities to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews will be conducted virtually.

Libro will provide accommodations to employees with disabilities, upon request.