Clinical Informatics & Quality Lead

  • CompanySouthwest Ontario Aboriginal Health Access Centre
  • Required ExperienceExperience delivering training/in-services to adult learners utilizing a variety of media.
  • Job TypeFull Time
  • ResumeRequired
  • Cover LetterRequired
  • Application Deadline02/27/2024

Job Description

FT Clinical Informatics & Quality Lead

Status: Full-time, permanent
Location: Any SOAHAC Location
Hours: 35 hours/week
Paid Time Off: 3 weeks of vacation, plus sick days, spiritual/cultural leave, birthday
Benefits: Comprehensive health, dental and more
Pension: HOOPP (defined benefit plan)
Posting Date: February 13, 2024
Deadline: February 27, 2024

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities.

If you have a keen passion for advancing the quality and safety of care through supporting and enabling technologies and innovations as well as helping to bridge the gap between technology, people and processes, this opportunity may be for you!

The Role:

The Clinical Informatics & Quality Lead will provide a broad range of supports across all SOAHAC sites. Reporting to the Directory of Quality and Health Equity, this role will work closely with the Decision Support Team, Practice Leads, Management Team and Staff to help ensure a timely response to a variety of end user needs such as support for quality improvement initiatives, risk identification and mitigation plans as well as day-to-day problem solving. You will be called upon to facilitates the management, collection and analysis of clinical and non-clinical data at staff, client, family, and community levels to identify strengths and enhancement opportunities for programs & services that will improve the health wellness of First Nation, Inuit & Metis people across SOAHAC’s catchment area. You will participate as a member of the Leadership Team providing expertise and guidance on continuous quality and risk management improvement initiatives. As part of the role, you will be a key player in all aspects of SOAHACs quality improvement and risk management initiatives. Your creativity will be called upon to help us create a suite of visual management tools to advance key priorities for the organization and those we serve.

• Demonstrated success overseeing quality improvement and risk management activities including deliverables such as internal and external quality reports, data collection & analysis and effective communication across all levels of the organization
• Knowledge and understanding of quality and risk management principles, best practices, program evaluation methods and techniques.
• In-depth knowledge of issue analysis, policy development, clinical and operation issues, care processes, data informed decision-making, and clinical information systems.
• Experience delivering training/in-services to adult learners utilizing a variety of media.
• Excellent computer proficiency with advanced knowledge of Office 365 platform (MS Teams, Outlook, Excel, Word, Access)
• Ability to minimize risks adhering to established policies and procedures
• Demonstrated strong organization skills and time management in a dynamic environment; ability to work on multiple projects shifting focus as needed
• Knowledge and expertise in using dashboards or other visual management strategies to support clinical decision making
• Excellent written and oral communication skills demonstrated through the ability to create relationships at all levels of the organization
• Self-motivated, organized, creative and able to work independently with good judgement
• High attention to problem descriptions, details, and impact
• Demonstrated problem solving, critical thinking and analytic skills
• Ability to create a collaborative multidisciplinary work environment which values staff participation in co-design processes.
• Experience working with a geographically dispersed team across multiple locations
• Ability to travel within to all SOAHAC sites will be required
• Valid Ontario Driver’s “G” license; clean driver’s abstract, as well as proof of personal auto insurance (must be insured a minimum of 3 years and in good standing)
• Willing to participate in Indigenous Cultural Safety Training, teachings and ceremonies.
• Clean and current police check as a condition of employment
• Up to date immunizations and records

• Facilitates the management, collection and analysis of clinical and non-clinical data at staff, client, family, and community levels to find opportunities for quality improvement, risk management and program/service enhancement opportunities.
• Willingness to build expertise with Telus Practice Solutions EMR to effectively extract data and support quality improvement initiatives throughout their life cycle
• Document and communicate issues and solutions for system improvements as part of ongoing Quality Assurance initiatives
• Support data governance strategies to ensure the accuracy, integrity and security of clinical information
• Assist in the development of new workflows and associated training tools/job aids to facilitate EMR use and quality data entry
• Analyze data from a variety of resources to identify trends and issues to support efficient and effective clinical operations
• Participate in team based working groups as required
• Work with internal stakeholders to ensure effective and efficient use of available technologies
• Collaborate with key stakeholders to build a suite of visual management tools to support site level quality improvement initiatives
• Apply sound project management approaches and application of professional practice standards to co-create, communicate and support roll out of new initiatives
• Liaises with staff, communicating and promoting the importance of continuous improvement goals.
• Supports teams on the use of continuous quality improvement and risk management tools and processes, as well as provides resources to staff to achieve, or exceed goals.
• Leads the Accreditation and certification process within the organization.
• Assist with organization wide education and capacity building related to quality improvement.
• Coordinates client experience feedback, reviewing results and collating summary reports for the Leadership team, SLT and the Board
• Keeps up to date on best practices, trends and applications related to continuous improvement.
• Ensure the integration of culturally relevant practices into informatic, quality improvement and risk management strategies.

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

If you are interested in applying for this position, please forward your cover letter and resume to:

Subject line: FT Clinical Informatics & Quality Lead, Any Location
Or mail to: Human Resources
Southwest Ontario Aboriginal Health Access Centre
493 Dundas Street,
London, ON N6B 3E1
Please visit Southwest Ontario Aboriginal Health Access Centre online at: or like us on to learn more about us!
We thank all those for applying but only those selected for an interview will be contacted.