FT Dental Administrative Assistant

Status:                      Full-time, permanent

Location:                 London, ON and Muncey, ON

Hours:                      35 hours/week (5 days)

Salary:                      $46,027 to $57,534

Paid Time Off:       3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural    days, professional development and your birthday off

Benefits:                  Comprehensive health, dental, life insurance, and more

Pension:                  HOOPP (defined benefit plan) – optional

Posting Date:         August 29, 2025

Deadline:                September 12, 2025

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.  We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions.  SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities.  Currently, we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London and Chippewa SOAHAC Dental Clinics.

Reporting to the Manager, Quality & Compliance, the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics. This role plays a key part in client experience, scheduling, insurance and government program billing, and revenue reporting. In addition, when qualified, the Dental Administrative Assistant may provide limited chairside and clinical support to ensure smooth operations and continuity of care.

Responsibilities

• Greet and register clients with professionalism, warmth, and cultural sensitivity.
• Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows.
• Manage cancellations and follow-up appointments with attention to client care and clinic flow.
• Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities.
• Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements.
• Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies.
• Collect payments, process billing transactions, and maintain accurate financial records.
• Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations.
• Maintain up-to-date and compliant client records in accordance with privacy regulations.
• Provide clear and compassionate communication regarding billing, appointments, and clinic policies.
• Act as a liaison between clients, dental providers, and external insurers.
• Provide limited chairside or clinical support (e.g., sterilization, room turnover, radiographs, assisting providers) when required and if qualified as a Certified Dental Assistant, Level II.
• Support infection prevention and control processes, including cleaning, disinfecting, and sterilizing instruments and equipment, when needed.
• Act as a flexible member of the dental team by covering reception or clinical duties to ensure continuity of client care.
• Support the dental team and clinic manager with administrative and operational tasks as required.
• Participate in training and quality improvement initiatives.
• Work occasional extended hours as needed.
• Perform other duties as assigned by the Manager, Quality & Compliance