SFNS Economic Toolkit (SET)
Integrated Care Manager
- CompanySouthwest Ontario Aboriginal Health Access Centre (SOAHAC)
- Job TypeSupervision/Management
- Required ExperienceMinimum five (5) years of progressive leadership experience within primary care, community health, or integrated health service environments
- Education / CredentialsPost-secondary education in healthcare, leadership, public administration, business, or a related field (or equivalent combination of education and experience)
- ResumeRequired
- Cover LetterRequired
- Application Deadline03/06/2026
Job Description
FT Integrated Care Manager
Status: Full-time, Permanent
Location: London, ON
Hours: 35 hours per week
Salary: $93,928 – $117,410 per year
Paid Time Off: 3 weeks vacation, 1 week Management Compensation for Overtime (MCO), 12 health days, 3 personal days, 5 spiritual/cultural development days, professional development opportunities, and your birthday off
Benefits: Comprehensive health, dental, life insurance, and more
Pension: HOOPP (defined benefit pension plan)
Posting Date: February 20, 2026
Application Deadline: March 6, 2026
About SOAHAC
Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multi-service Indigenous health and wellness organization. We provide wholistic, culturally grounded care by integrating traditional Indigenous healing and western health practices to support balance and wellness for individuals, families, and communities.
SOAHAC serves First Nations (on- and off-reserve), Inuit, and Métis peoples across the Southwest, Waterloo Wellington, and Erie St. Clair regions. Our mandate is to provide accessible, high-quality, culturally safe care while strengthening Indigenous community health capacity.
Position Summary
SOAHAC is seeking an experienced and collaborative Integrated Care Manager to provide operational and people leadership at our London site. Reporting to the Senior Manager, Client Care, this role is responsible for supporting the effective delivery of integrated primary care and community health services through strong team leadership, operational oversight, and service coordination.
This role plays a key leadership function in supporting integrated care models that honour both traditional Indigenous healing and western clinical practices.
The Integrated Care Manager works in close partnership with physicians, nurse practitioners, mental health professionals, traditional healing teams, and allied health providers to support collaborative practice, service accessibility, and high-quality client outcomes. The role provides leadership in operational planning, workforce development, and clinical service coordination while ensuring efficient scheduling practices and resource utilization to support timely access to care.
The Integrated Care Manager supports service planning and operational decision-making to advance equitable access, quality improvement, and team-based care outcomes.
Responsibilities
- Provide operational leadership for an inter-professional primary care and community health team within an integrated care model
- Foster collaborative, team-based care across physicians, nurse practitioners, mental health providers, traditional healing teams, and allied health disciplines
- Support workforce planning, recruitment, onboarding, and team development in partnership with Human Resources
- Lead performance management processes, coaching, and professional development to support high-performing teams
- Oversee service workflows and scheduling practices to support access, continuity of care, and effective use of provider capacity
- Monitor service delivery trends and support continuous improvement initiatives related to client access, experience, and quality outcomes
- Promote a culture of cultural safety, accountability, collaboration, and organizational learning
- Support effective use of electronic medical records and clinical documentation practices
- Ensure alignment with SOAHAC’s strategic priorities, integrated care framework, and culturally grounded service delivery
- Lead site operations including facilities coordination, health and safety oversight, and operational issue resolution
- Ensure compliance with organizational policies, legislation, and applicable standards
Experience and Qualifications
Qualifications & Experience
- Post-secondary education in healthcare, leadership, public administration, business, or a related field (or equivalent combination of education and experience)
- Minimum five (5) years of progressive leadership experience within primary care, community health, or integrated health service environments
- Demonstrated experience supporting inter-professional teams, including physicians, nurse practitioners, mental health providers, and allied health professionals
- Strong understanding of primary care operations, service access, and integrated care delivery models
- Experience with access improvement, panel management, or primary care scheduling models is considered an asset
- Experience working with First Nations, Inuit, and Métis communities and collaborating with traditional Indigenous healers, helpers, knowledge keepers, medicine people, and Elders
- Knowledge of Indigenous history, social determinants of health, and culturally safe care practices
- Understanding of wholistic health models and Indigenous approaches to wellness
- Strong leadership, communication, conflict resolution, and relationship-building skills
- Demonstrated ability to manage competing priorities and lead change initiatives
- Proficiency with Microsoft Office and electronic medical record systems
- Valid driver’s licence, reliable vehicle, and ability to travel within the London region and occasionally to other SOAHAC sites or provincially
- Satisfactory and current Police Record Check is required
- Up-to-date immunization documentation in accordance with organizational requirements
How to Apply
This position may include additional responsibilities as required to support organizational priorities.
SOAHAC values diversity and is an equal opportunity employer. Hiring preference will be given to qualified Indigenous applicants (please self-identify). SOAHAC is committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please advise Human Resources.
To Apply:
Please submit your resume and cover letter through the link below: