Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people like you prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our Owners grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

Our OER’s create world class Owner (customer) experiences by being well versed in all daily banking products and services, including our digital solutions. The successful candidate will work closely with a team of passionately accountable financial service professionals, focusing on in-branch activities related to the attraction, maintenance, and coaching of Libro’s Owners. By identifying and referring opportunities within all segments of the business, our team proactively matches Libro’s offerings to Owner needs.

• Build strong relationships through providing a world class experience for all new customer/Owners, tailoring individualized follow up plans and banking solutions designed to encourage engagement and growth of their relationship with Libro
• Conduct holistic conversations using internal tools to better understand the Owner’s goals, needs, and aspirations
• Provide proactive outreach to Owners and using referrals and data insights
• Provide proactive service follow up to Owners to actively grow & maintain relationships
• Identify Owner cues and refer opportunities to appropriate specialists in order to match the right expertise to the Owner’s identified need(s)
• Have a strong understanding & ability for front line Owner transactions and find opportunities during those interactions to engage in curious conversations to identify life events and deepen relationships
• Comply with established Libro & regulatory policies, procedures & processes to effectively and accurately serve Owner’s needs
• Make smart risk decisions that protect our Owners & Libro
• Have 1 – 3 years’ experience in a customer service environment, preferably previous experience in a financial institution with a strong knowledge of digital banking services and solutions
• Have the ability to work a variety of shifts, as scheduled, including days, evenings and Saturdays

• Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through inspiring financial happiness?
• Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?

• Competitive salaries
• Comprehensive Libro paid benefit package
• Generous vacation time
• Comprehensive and proactive employee wellness programs
• Staff accounts and staff rates on products and services
• Staff appreciation programs and awards
• Career development opportunities
• A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals…just for being part of our great team!

Apply HERE!