Summary:
The Quality Assurance (QA) and Research Coordinator is tasked with developing, and supporting the implementation and the ongoing running of processes which support an organizational approach to quality, research, and development which enables a culture of continuous improvement and more effective outcomes for the Nimkee NupiGawagan Healing Centre (NNHC).
The QA and Research Coordinator supports assurance mechanisms, enabling insights for practitioners on the quality of their practice, so they can apply continuous learning and improvement and to support NNHC in achieving the mandate and vision of the organization using an Indigenous lens and Indigenous evaluation.
Key Responsibilities:
Quality Assurance:
- Support quality assurance processes, with a focus on continuous improvement.
- Support and input into the design and development of new and enhanced approaches to quality assurance and improvement activity.
- Collect and analyze various sources of information and data to identify trends and patterns in practice quality and organizational performance.
- Ensure the Ministry’s and Accreditation body’s understanding of the quality of its practices and services is informed by the voices and feedback of Indigenous people.
- Provide support to senior advisors. Work collaboratively with other people and in the team, taking collective responsibility for performance of the group’s objectives, sharing of information, and providing proactive support through review of electronic case noting system and development of new standards.
- Support the systematic and continuous improvement of practice and procedures at Nimkee.
- Use of funding bodies’ Quality Standards Frameworks and develop Nimkee’s to acceptable standards using culture as a foundation.
Research and Development:
- Assists with the facilitation of all internal and external quality assurance audits; assists program staff in preparing for audits; assists with collaborating on the implementation of any corrective action as a result of quality standards and accreditation.
- Research best practices and write literature reviews, focusing on the infusion of indigenity into our practice and standards.
- Participate in any Nimkee research studies with university partners and other agencies.
- Participates in any needed training, meeting, committee, and compliance groups on a monthly or quarterly basis; facilitates quality assurance meetings, workshops, and committees in order to enhance documentation quality.
Client Service:
- Promotes the belief that quality practice is owned by the front line and continuous improvement of the system is made through engagement and relationships with our clients and stakeholders.
- Possess a strong awareness of customer satisfaction through regular client and stakeholder objective measures where possible
- Deals effectively with feedback and quality related issues, liaising with the key leaders where appropriate.
Reporting:
- Support and provide input quality reporting and influence the standard of quality through reporting and insights.
- Write reports and presentations to assist the organization in reporting to general public and funding agencies.
- Assist in developing Key Performance Indicators and Strategic Direction and prepare comprehensive workplan.
- Be the team lead for Accreditation.
Risk Management:
- Identify risk areas impacting on practice and support mitigation strategies within NNHC, Ministry, and Accreditation Council risk for framework.
Teamwork and Other:
- Actively and positively participate as a member of the team
- Proactively look for opportunities to improve the operations of NNHC
- Perform any other duties as needed by NNHC
- Comply with and support all health and safety policies, guidelines, and initiatives
- Ensure all incidents, injuries and near misses are reported to Health and Safety.
- Adhere to all NNHC procedures, policies, guidelines, and standards of integrity and conduct
- Demonstrate a commitment all Indigenous people and ways of knowing, being and doing, and knowledges are incorporated these into work.
Benefits:
- OMERs Pension Plan and 100% Benefit coverage.
- Ability to commute/relocate or plan to relocate before starting work (required) to the Chippewas of the Thames First Nation. An allowance may be provided for relocation and start-up bonus.
Other Considerations:
Nimkee NupiGawagan Healing Centre focuses on Indigenous traditional healing modalities. Employees are expected to be involved in traditional ceremonial and cultural. Employees must be able to participate in ceremonies including smudging, sweat lodge, healing circles, and other ceremonies as a condition of employment.
Accessibility and Accommodation:
If you require a specific accommodation because of a disability or a medical need, please reach out to the HR and Operations Manager for arrangements.
Salary Level: $65,000 – $75,000