What will your typical day look like?

As the Service Coordinator, you will be working directly with Claimants to help them identify and access the existing services they need. Service Coordinators are critical to ensuring Claimants understand the services available to them.

As a Service Coordinator, you are expected to:

• Receive warm referrals of Claimants from Claims Helpers who require additional or acute supports.
• Conduct meetings (both in-person and remotely) with Claimants to help them identify and access services tailored to their needs.
• Record notes on your interactions with Claimants and any outreach to organizations/ services.
• Record and report on gaps identified for services within communities.
• Develop and maintain relationships with Deloitte team, Claims Helpers, and other groups as relevant.
• Follow necessary administrative processes relevant to your role (i.e., expense reports, time tracking, activity reporting).
• Attend onboarding and training activities as needed for your role.
• Synthesize and share learning insights from Service Coordinators with the overall Claim Helper Program.
• Navigate difficult conversations and manage trauma-informed discussions.

About the team

As an independent contractor, you will be joining the Deloitte Team – one of Canada’s leading professional services firms, providing audit, tax, consulting, and financial advisory services across the country. At Deloitte, we strive to deliver intelligent and practical solutions to resolve today’s and tomorrow’s business challenges, combining industry insight with a deep understanding of local and global markets. As part of the Deloitte team, you will have the opportunity to work alongside members of Deloitte’s Indigenous practice. Founded in 1990, Deloitte Indigenous provides comprehensive professional services to Indigenous leaders, communities, and organizations. Our goal is to support Indigenous business and financial success by listening to our clients and understanding their unique priorities. We have invested extensive time and resources to gain a deep understanding of First Nations, Métis, and Inuit cultures, issues, business practices, and concerns.

Driven by our Purpose to make an impact that matters to our clients, people, and communities, Deloitte has been working alongside Indigenous leaders, communities, and organizations for nearly 30 years. By investing our time and professional skills, we aim to break down barriers and build an inclusive and sustainable future for all. By living our Purpose, we will make an impact that truly matters.