Technical Support Analyst

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  • CompanyThe City of Windsor
  • Job TypeInformation Communications Technology
  • Education / CredentialsMust have a University degree in Computer Sciences or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in areas such as: Data Base administration, Security administration, Exchange email support, Network administration, Windows server and Active Directory administration, Backup/Recovery and Disaster Recovery administration, design and support of building automation systems and CCTV networks, mobile and cloud technology design and implementation, systems design and analysis, technical analysis for data and/or voice networks, technical project implementation.
  • ResumeRequired
  • Cover LetterRequired
  • Application Deadline02/11/2026

Job Description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title:  Technical Support Analyst
Job Posting Number: 2026-0035
Posting Type: Internal and External
Posting Period: Monday, February 2, 2026 at 8:30 a.m. to Wednesday, February 11, 2026 at 4:30 p.m.
Department: Information Technology
Union: Non-Union
Position Status: Regular Full-Time
Job Code: NU0063
Grade/Class: NU12
Number of Positions: 1
Rate of Pay: $106.903.33 – $129,942.31 Annually
Hours of Work per Week: 35 hours
Shift Work Required: No

Duties and Responsibilities:

Reporting to the Manager of Technology Infrastructure, this position is responsible to:

  • Provide  technical analysis, support, consulting, capacity planning and Information Technology policy and procedure services to the Corporation of the City of Windsor and related agencies, boards and commissions on Corporate electronic information technology issues, including, but not limited to:  data network infrastructure, telecommunications and voice network infrastructure, server and storage infrastructure, building automation systems, CCTV networks, mobile and IoT technologies, database administration, email administration, Internet support, Corporate and departmental server administration, application integration, disaster recovery and business continuity planning, network printing services, system performance analysis and Corporate security services.
  • May be required to be on call or visit other City locations requiring technical assistance or trouble shooting.
  • Current hardware/software platforms include but are not limited to: Windows server/workstation and desktops, VMware virtualization technologies, Extreme network and Aruba network systems, Checkpoint and Palo Alto security products, Avaya (formally Nortel) and Mitel Communication systems.
  • Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health & Safety Program.
  • Will perform other duties as required.

Experience and Qualifications

Qualifications:

  • Must have a University degree in Computer Sciences or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in areas such as:  Data Base administration, Security administration, Exchange email support, Network administration, Windows server and Active Directory administration, Backup/Recovery and Disaster Recovery administration, design and support of building automation systems and CCTV networks, mobile and cloud technology design and implementation, systems design and analysis, technical analysis for data and/or voice networks,  technical project implementation.
  • OR Must have a post-secondary school community College Diploma in a Computer Sciences related program or Ontario Ministry of Education equivalency and a minimum of six (6) years experience in areas such as: Data Base administration, Security administration, Exchange email support, Network administration, Windows server and Active Directory administration, Backup/Recovery and Disaster Recovery administration, design and support of building automation systems and CCTV networks, mobile and cloud technology design and implementation, systems design and analysis, technical analysis for data and/or voice networks, technical project implementation.
  • Must have the ability to travel to offsite locations in a timely and expedient manner as required.  If method of travel is by vehicle, a current valid and lawful Driver’s Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment.
  • Must have proven oral and written skills.
  • Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with work.
  • Certification or membership in Security is an asset.

Physical Demands:

The physical demands analysis associated with this job indicates a medium level of work. Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

How to Apply

Note:

  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free and scent-safe office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Technical Support Analyst – City of Windsor – Career Page